FAQ

1. What types of towels does LumeWeave offer? Our collection features premium options including:

  • Bath towels & bath sheets (extra plush & oversized for full-body comfort)
  • Hand towels & washcloths (soft, absorbent for daily use)
  • Beach & pool towels (quick-dry, sand-resistant, lightweight)
  • Kitchen & dish towels (lint-free, highly absorbent)
  • Microfiber & Turkish cotton varieties in various sizes, colors, and sets

All crafted for superior softness, absorbency, and longevity.

2. What shipping options are available? We offer these to U.S. customers:

  • Express Shipping: 3–6 business days – $20
  • Free Shipping: 7–14 business days – $0 (our most popular choice!)
  • Free Standard Shipping: 7–14 business days – $0
  • Standard Shipping: 7–14 business days – $10

Note: Times are estimates and may vary due to location, holidays, or carrier volume. Free shipping may apply based on order total or promotions.

3. How long will it take to receive my order? Most orders process and ship within 1–3 business days. After shipping:

  • Express: 3–6 business days
  • Standard / Free: 7–14 business days

We’ll email a tracking number as soon as your towels are on their way!

4. Do you ship internationally? Currently, we only ship within the United States. We’re exploring international options – sign up for our newsletter for updates!

5. What is your return policy? We offer a 30-day return window for unused, unwashed items in original packaging. If your towels arrive damaged, defective, or incorrect, contact us within 7 days with photos – we’ll arrange a replacement or refund (including original shipping if it’s our error). Customer pays return shipping unless the issue is ours. See our full Returns page for details.

6. Are your towels high-quality and safe? Yes! Our towels are OEKO-TEX certified (free from harmful substances), double-stitched for durability, and highly absorbent with minimal lint shedding after initial washes. They’re gentle on skin and built to maintain softness and performance over time.

7. How do I care for my LumeWeave towels? Wash in warm or cold water with mild detergent (avoid fabric softener to keep absorbency high). Tumble dry on low heat. Wash new towels separately the first few times to remove any excess lint. Avoid bleach. Specific care instructions are included with each product.